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Customer is God. A customer is the most important visitor on our premises. He is not dependent on us.We are dependent on him.
Mahatma Gandhi
If a company fails to provide satisfactory service or products, customers have the right to lodge a complaint against the company and seek compensation in the consumer court/forum. Grahak Chetna offers legal assistance throughout the resolution of your case.
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Consumers can file different types of complaints depending on their specific grievance by visiting the Consumer Court at the district, state or national level along with the documents required for filing the complaint. Following is a list of documents that the prospective complainants need to carry with them to the Consumer Court at the time of filing the complaint.
To provide simple, speedy and inexpensive redressal of consumer disputes, the CPA envisages a 3-tier quasi-judicial machinery at the National, State and District levels.
- National Consumer Dispute Redressal Commission (NCDRC), known as National Commission, deals with complaints involving costs and compensation higher than Rs. Two Crore and and also have Appellate and Revisional jurisdiction from the orders of State Commissions or the District Commission as the case may be.
- State Consumer Dispute Redressal Commission (SCDRC), known as State Commission, deals with complaints involving costs and compensation higher than Rs. Fifty Lakh and less than Rs. Two Crore and also have Appellate and Revisional jurisdiction from the orders of the District Commission as the case may be.
- District Consumer Dispute Redressal Commission (DCDRC), known as District Commission, deals with complaints involving costs and compensation less than Rs. fifty Lakh.
Consumers can file different types of complaints depending on their specific grievance by visiting the Consumer Court at the district, state or national level along with the documents required for filing the complaint. Following is a list of documents that the prospective complainants need to carry with them to the Consumer Court at the time of filing the complaint.
The Consumer Protection Bill was presented in Lok Sabha in 2019 as a replacement for the Consumer Protection Act of 1986. This bill outlines several rights for consumers, including:
- Protection from the marketing of goods and services that pose a threat to life.
- Access to information about the quality, quantity, purity, standard, and price of goods and services.
- Availability of a variety of products and services at competitive prices.
- Compensation for losses due to unfair and deceptive trade practices.
To provide simple, speedy and inexpensive redressal of consumer disputes, the CPA envisages a 3-tier quasi-judicial machinery at the National, State and District levels.
- National Consumer Dispute Redressal Commission (NCDRC), known as National Commission, deals with complaints involving costs and compensation higher than Rs. Two Crore and and also have Appellate and Revisional jurisdiction from the orders of State Commissions or the District Commission as the case may be.
- State Consumer Dispute Redressal Commission (SCDRC), known as State Commission, deals with complaints involving costs and compensation higher than Rs. Fifty Lakh and less than Rs. Two Crore and also have Appellate and Revisional jurisdiction from the orders of the District Commission as the case may be.
- District Consumer Dispute Redressal Commission (DCDRC), known as District Commission, deals with complaints involving costs and compensation less than Rs. fifty Lakh.
Consumers can file different types of complaints depending on their specific grievance by visiting the Consumer Court at the district, state or national level along with the documents required for filing the complaint. Following is a list of documents that the prospective complainants need to carry with them to the Consumer Court at the time of filing the complaint.
